Return policy
Last update: May 30, 2024
At gooutdoorjackets.com, our commitment is to provide our valued customers with high-quality products and exceptional service. We understand that you may need to request a refund or exchange. This refund and exchange policy describes the process and guidelines for returning items purchased on our website and is available at contact@gooutdoorjackets.com. We encourage you to read this policy carefully to understand the process.
Refund and exchange eligibility:
To be eligible for a refund or exchange, the following conditions must be met:
- Items must be in their original, unopened and unused condition.
- Requests for refunds or exchanges must be submitted within 30 days of receipt of the item.
- Customized or personalized items can only be returned if received damaged or defective.
Refund or exchange request process:
To initiate a refund or exchange request, follow these steps:
Please contact our customer service department at contact@gooutdoorjackets.com with your order number and the reason for your refund or exchange request.
Our team will guide you through the necessary steps and issue you a Refund or Exchange Authorization (RAE) number, if applicable.
Pack items securely, ensuring that they are in their original packaging and include all accompanying materials and accessories.
Place the RAE number (if applicable) on the outer packaging.
Ship the items to the designated return address, which will be provided by our customer support team.
Shipping and Return Responsibility:
Unless the item is received damaged, defective or in incorrect condition, the customer is responsible for shipping costs associated with returning the item for a refund or exchange. In this case, we will provide you with a prepaid return label.
Processing and refund schedule:
Once we have received and evaluated the returned item, we will initiate the refund process within 7 business days. Refunds will be processed using the original method of payment used at the time of purchase. Please note that processing times may vary depending on your payment provider.
Damaged or faulty items:
If you receive a damaged, faulty or incorrect item, please contact our customer support team immediately. We are committed to resolving problems promptly by offering an exchange or a full refund (including associated shipping costs).
Product exchange:
We do not currently offer direct product exchange. If you wish to exchange an item, you will need to initiate a return and place a new order on our website.
Order cancellation policy:
If you wish to cancel your order, please contact our customer support team as soon as possible. If the order has not been processed or shipped, we will do our best to respond to your request.
Contact us :
If you have any questions or concerns about our refund and exchange policy or related procedures, please feel free to contact us at WEALTHPATHWAY@hotmail.com.